XLane Rentals provides support for active renters before, during, and after their reservation. If you need immediate assistance, contact our support team.
Go through this list before anyone leaves the scene.
Turn on your hazard lights. Call 911 if anyone is hurt or the vehicles are blocking traffic.
Don't argue or agree on who caused the accident. Let our team handle it.
Take as many clear photos as you can: every vehicle involved from all sides, all damage both close up and from a distance, every license plate, and the whole scene (intersection, traffic signs, road conditions, skid marks).
Get clear, readable photos of their driver's license, insurance ID card, and vehicle registration.
Why this matters: drivers have handed over documents that belong to a different vehicle. If the documents don't match the car that hit you, it may not be possible to recover the damages from the responsible driver.
(929) 752-4123. Also get the names and phone numbers of any witnesses, and the police report number if police came.
If you are currently in an active rental and need help, contact XLane Rentals as soon as possible. Our support team can assist with vehicle access, rental questions, extensions, returns, and urgent rental-related issues.
If the vehicle becomes disabled or unsafe to drive:
In an accident? Follow the step-by-step guide at the top of this page.
If you are locked out of the vehicle or having trouble accessing the vehicle, contact our support team. We will guide you through the next steps based on your reservation and vehicle access method.
Need more time? Contact XLane Rentals before your scheduled return time to request an extension. Extensions are subject to availability and must be approved before the rental period ends.
If you need help with return instructions, parking location, fuel level, or key placement, contact support before completing your return.
Security deposits are refunded 10 business days after the vehicle is returned. Before a deposit is released, the rental is reviewed for any outstanding items such as damages, tolls, tickets, fuel charges, or other pending rental-related charges. Once the review is complete, any eligible refund will be processed to the original payment method.