No office. No waiting. No key exchange. Here's exactly what to expect from start to finish.
Whether your vehicle is parked on a neighborhood street or in a garage, the experience is the same — fast, clear, and fully guided.
Choose your vehicle, select your pickup zone, enter your dates, and submit your driver's license. Booking is confirmed in minutes — no phone calls, no paperwork.
After booking, you'll receive a confirmation with your exact pickup instructions. These vary by vehicle location:
You'll receive a GPS pin dropping you to the exact street location of the vehicle within the neighborhood. Simply walk or drive to the pin.
You'll receive the facility name, address, and your exact parking spot number so you can go directly to the vehicle without searching.
When you arrive at the vehicle, follow the check-in steps sent to you. This typically includes verifying your identity and completing a quick pre-rental inspection photo. Once complete, you'll be able to access the vehicle. Keys are inside — you're ready to drive.
Enjoy your rental. If you have any questions during your rental period, our support team is available to assist you. Extensions can be requested via SMS before your scheduled return time.
Drive back to the same pickup location. Leave the key inside the vehicle, and text our team to confirm your drop-off. That's it — no drop-off desk, no waiting, no hassle.
Contact our team immediately by phone or text. We'll troubleshoot with you in real time and guide you directly to the vehicle.
Just text us. We'll do our best to accommodate. If another renter is scheduled after you, we may need to adjust, but we always communicate.
Yes — you'll take pre-rental photos as part of check-in. This protects you by documenting the vehicle's condition before your trip starts.
Vehicles are provided with fuel. Please return the vehicle with at least the same fuel level as when you received it.