Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email, phone number, mailing address, driver's license details, and payment information when you make a reservation. We also collect information needed to verify your identity and eligibility to rent, including a photo of your driver's license and a real-time selfie at pickup.

When you use a rented vehicle, we may collect location (GPS) and usage data from onboard telematics for safety, recovery, and fleet management purposes. Our website may also collect standard technical information such as IP address, browser type, and pages visited, including through cookies.

2. How We Use Your Information

• To process and manage your reservation and rental agreement
• To verify your identity, driving eligibility, and payment method
• To communicate with you about bookings, support requests, and account matters
• To monitor vehicle location and condition for safety and recovery purposes
• To detect and prevent fraud, abuse, or unauthorized use of our vehicles
• To comply with legal obligations and respond to law enforcement requests
• To improve our website, services, and customer experience

3. Sharing of Information

We do not sell your personal information. We may share information with third parties who help us operate our business, including payment processors, identity-verification and background-check providers, insurance partners, and the booking-software platform that powers our reservation system. We may also disclose information when required by law, to protect our rights, or to respond to a stolen-vehicle or safety situation, as described in our Terms of Service.

4. Cookies & Tracking Pixels

Our website uses cookies and tracking pixels to keep the site functional, understand how visitors use it, and measure the performance of our advertising.

• Meta (Facebook) Pixel: We use the Meta Pixel to track page views and actions such as clicking "Book Now" or completing a check-in or membership registration. This data helps us measure ad performance and show relevant ads to people who have visited our site (retargeting). Meta may use this information subject to its own Data Policy. You can manage how Meta uses your data for ads at facebook.com/ads/preferences.
• Google Ads: We use Google's conversion tracking tag (gtag.js) to measure the effectiveness of our Google Ads campaigns. You can manage your ad settings at adssettings.google.com.

You can also opt out of interest-based advertising more broadly through the Digital Advertising Alliance, or by controlling cookies through your browser settings. Disabling cookies may affect site functionality and will stop pixel-based tracking, but you may still see non-personalized ads.

5. Data Retention

We retain personal and rental information for as long as needed to fulfill the purposes described in this policy, including recordkeeping for legal, accounting, fraud-prevention, and insurance purposes.

6. Your Choices

You may contact us to ask what information we hold about you, to request a correction, or to ask questions about this policy. Note that some information is required to complete a rental and cannot be deleted while a rental agreement is active or unresolved.

7. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.