Privacy Policy

How XLane Rentals collects, uses, and protects your information.

Last updated: June 17, 2026. This Privacy Policy describes how XLane Rentals ("XLane," "we," "our," or "us") collects, uses, shares, and protects information when you use our website or rental services. By using our site or booking a vehicle, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly, such as your name, email, phone number, mailing address, driver's license details, and payment information when you make a reservation. We also collect information needed to verify your identity and eligibility to rent, including a photo of your driver's license and a real-time selfie at pickup.

When you use a rented vehicle, we may collect location (GPS) and usage data from onboard telematics for safety, recovery, and fleet management purposes. Our website may also collect standard technical information such as IP address, browser type, and pages visited, including through cookies.

2. How We Use Your Information

To process and manage your reservation and rental agreement
To verify your identity, driving eligibility, and payment method
To communicate with you about bookings, support requests, and account matters
To monitor vehicle location and condition for safety and recovery purposes
To detect and prevent fraud, abuse, or unauthorized use of our vehicles
To comply with legal obligations and respond to law enforcement requests
To improve our website, services, and customer experience

3. Sharing of Information

We do not sell your personal information. We may share information with third parties who help us operate our business, including payment processors, identity-verification and background-check providers, insurance partners, and the booking-software platform that powers our reservation system. We may also disclose information when required by law, to protect our rights, or to respond to a stolen-vehicle or safety situation, as described in our Terms of Service.

4. Cookies

Our website may use cookies and similar technologies to keep the site functional and to understand how visitors use it. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Data Retention

We retain personal and rental information for as long as needed to fulfill the purposes described in this policy, including recordkeeping for legal, accounting, fraud-prevention, and insurance purposes.

6. Your Choices

You may contact us to ask what information we hold about you, to request a correction, or to ask questions about this policy. Note that some information is required to complete a rental and cannot be deleted while a rental agreement is active or unresolved.

7. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

This page is a general-purpose starting template and has not been reviewed by an attorney. Please have legal counsel review and customize it before relying on it as your official privacy policy.

Questions about your privacy? Contact us before booking.

Contact XLane Rentals